1. Introduction

This Privacy Policy describes how surlipi.co.in (run by Sadhanics and Promoted by LBWOnline) ("we," "us," or "our") collects, uses, processes, and protects your personal information when you visit and use our website, https://surlipi.co.in and the APP "SurLipi" (the "Platform").

By using our Platform, you consent to the practices described in this Privacy Policy. This document is published in compliance with the Information Technology Act, 2000, and rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect information to provide and improve our services to you. The types of information we collect include:

A. Personal Information (PI)

This includes data that can be used to identify you directly. We collect this when you register, place an order, or contact us.

Identity Data: Name, date of birth, and gender.

Contact Data: Email address, mobile number, and billing/shipping address.

Account Data: Username and password (stored encrypted).

B. Financial and Transaction Data

We collect necessary financial information to complete transactions.

Payment Data: Details required to process payments (e.g., credit/debit card details, UPI ID). Note: We do not store full credit card details on our servers; this data is securely handled by third-party payment gateways.

Transaction Data: Details about payments to and from you, and other details of products/services you have purchased from us.

C. Technical and Usage Data

This information is collected automatically when you use the Platform.

Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, operating system, and other technology on the devices you use to access the Platform.

Usage Data: Information about how you use our Platform, including clickstream data, page response times, and pages you viewed or searched for.